“Engage with our repairer network” – Michael Golding, LV Network Manager

Posted by News from ABP on 22/12/19:

Sum up your 2019 in 3 words…

Strengthen, Adapt, Engage

We have had to strengthen our Network to meet the requirements of our growing business to meet and exceed our Customer expectations.

We have adapted to meet the progress in vehicle technology and prepare for the changing requirements of vehicle body repair

Consistently engaged with our Network to understand their demands and to ensure we deliver what they need to run a successful and profitable business.

What's on your to-do list for 2020?

1. Ensure we deliver the requirements to run a successful supply chain and ensure our Network are fully supported

2. Encourage and promote the success we are already seeing with apprentices and continue to support AutoRaise to tackle the skills crisis

3. We have completed our Repairer Engage survey recently to understand what we do well and not so well. The good news we scored very well but we need to continue to strive for better for our Repairers and our Customers. Therefore taking that information from the feedback and using that as a template to create 2020 focus.

Michael Golding, LV Network Manager

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